FAQs
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Q: Is it mandatory to leave housekeeping tips at Vacation Rentals?
A:
Tips for housekeepers at lodging accommodations of all kinds have beomce the sign of considerate guests and just plain good manners. Due to their square footage and amenities, housekeeping at Vacation Rentals is back-breaking work. Considerate guests will leave a tip of five to ten percent of the total rent. Far less than at a restaurant, but housekeepers work far harder.
VRIA.org
Q: Why must I book a full week at some times of the year?
A:
During the busy seasons, it can become disruptive to have lots of guests coming and going every few days, so we do require book long stays at some times of the year. Plus guests seem to enjoy staying longer and settling in.
Q: I've lost my logon or password. What do I do?
A:
No problem. Just go to the Login Page of our website. Look for the "For your Password" link.
Q: When I book for a week, do I have to arrive on a certain day?
A:
To make sure we can thoroughly clean and prepare a property for arrival, we do ask that weekly bookings arrive on a certain day of the week. Usually it’s a Friday, Saturday or Sunday.
Q: What support services can I expect to find?
A:
Support services vary by the location you select. Most offer telephone services, high speed internet, photo copiers, postage, conference rooms & secretarial services. Be sure to ask about signage, furniture rental.
Q: When is the latest Vacation Rental insurance can be purchased?
A:
This insurance can be purchased up until the final trip payment is made or 30 days prior to arrival, whichever comes first.
Q: Why is there a deadline for checkout times?
A:
Cleaning rooms, condos, homes and resorts between guests is a big job. It can take hours to make a place spic and span. Housekeepers need to know they can start immediately upon departure of a guest to a unit fully clean before the next guest arrives. Staying late disrupts the cleaning schedule. If the next guest is not scheduled for immediate arrival, a unit may be available for late checkouts for which charges usually apply.
Q: Do I get more room in a Vacation Rental?
A:
Well of course you do. The average hotel room is maybe 300 square feet but the usual vacation rental house is 2,000 square feet. Space to hang out with your family or friends. Sit in the living room instead of squeezing into the only chair in the room.
Q: Why are bookings usually non-cancelable.
A:
Unlike hotels, vacation homes are valuable assets held by private parties. To allow guests to hold dates in advance only to cancel them later, means the owner would miss out on other prospective customers in the meantime. In addition, because most homes are booked in advance last-minute replacements are not always possible. We can, however, offer to re-sell dates for a guest who made a prior purchase. In that case, some or all of the guest's funds may be refunded if a replacement guest is found.
Q: Is there a membership fee for using your website?
A:
Nope. Browsing properties and information is free. But we do ask you to register for certain information. It helps us help you.
Q: To make a booking do I have to deal with the homeowner
A:
Not at all. We'll take your order, send a confirmation and instructions for accessing and using the property. Our owners rely on us to do all the work. And you can rely on us to make sure the property is ready for your arrival.
Q: Is it possible to arrange a late checkout?
A:
Usually housekeepers need all the time between guests to prepare the property for arrivals. So late checkouts are usually not available. In the case where new guests are not scheduled immediately after a departure, it may be possible to arrange an elate checkout. Because this requires rescheduling, staff time and coordination there is a charge for late checkouts. Usually the charge is 1/4 of the daily rate for four hours late and 1/2 the daily rate for 8 hours late. And it is not possible to confirm this availability until 24 hours in advance of departure.
Q: What if my trip is delayed?
A:
Travel Delay coverage will pay up to $600 for reasonable additional accommodation and traveling expenses due to a covered delay of 12 hours or more.
Q: Is it possible to arrange an early checkin?
A:
Usually housekeepers need all the time between guests to prepare the property for arrivals. So early checkins are not always available.
In the case where a room was not previously rented, and the cleaners have gotten the clean completed, it may be possible to arrange an early checkin. Because this requires rescheduling, staff time and coordination there is a charge for early checkins. Usually the charge is 1/4 of the daily rate for four hours early and 1/2 the daily rate for 8 hours early. And it is not possible to confirm availability of an early checkin until 24 hours in advance.
Q: How do I file a claim?
A:
Call AIG Travel Guard, the plan administrator at 1-888-409-7749 and refer to product number 008085 or if you are out of the United States, call collect at 1-715-295-5452.
Q: What is a pre-existing medical condition?
A:
A pre-existing medical condition means an illness, disease, or other condition during the 60-day period immediately prior to your effective date for which you, your traveling companion or family member scheduled or booked to travel with you; 1) Received, or received a recommendation for, a diagnostic test, examination, or medical treatment, or 2) Took or received a prescription for drugs or medicine. Item 2 of this definition does not apply to a condition that is treated or controlled solely through the taking of prescription drugs or medicine, and remains treated or controlled without any adjustment or change in the required prescription throughout the 60-day period before coverage is effective under this Policy.
Q: Will a Vacation Rental Insurance plan refund my booking fees, if my trip is canceled for a covered reason?
A:
Yes. You can insure any service fees charged up front and invoiced by your reservation company. The costs will be reimbursed if your trip is canceled for a covered reason.
Q: What are the Rules for Guests?
A:
Click here to see our written terms and conditions of rental. There are some important rules of course, but in general we ask that guests comport themselves in quiet, safe and unselfish manner and that they treat the property and the area with respect.
Click to See Rules
Q: Why should I Rent from You?
A:
There are a bunch of good reasons. We've been around a long time, have quality properties and work diligently to make guests happy. But the best reason is that we are a unique network where each onsite manager has a piece of the action. They work overtime to insures you'll have a good experience.
Q: Why is there a cleaning fee for Vacation Rentals?
A:
Vacation rentals are bigger than hotel rooms and require more effort to clean. Rather than increase the price of every day's rent there is usually an out-cleaning fee. It is also your way of knowing the place will be clean when you arrange.